“We keep trying to change people's behaviours without a full understanding of how and why those behaviours arise. In reality, there can be no understanding of human beings…without looking at ‘inner causes,’ tricky as those causes can be to pin down at times.” — In the Realm of Hungry Ghosts, Gabor Maté, Hungarian Canadian physician
In mental health care, it is tempting to focus on the visible, the symptoms, the behaviors, the immediate concerns that clients bring into the room. But as Dr. Gabor Maté points out, true healing starts with understanding why those behaviors exist in the first place. That means exploring the deeper, sometimes hidden, causes: trauma histories, environmental stressors, cognitive patterns, and the complex interplay of emotional and physical health.
For clinicians, uncovering those inner causes is not always straightforward. They emerge slowly over time, through careful listening, reflection, and synthesis of what clients share session after session. But the reality is that administrative burdens, especially documentation, can consume the time and mental space needed for that deeper work.
This is where Psyntel steps in. Our AI-powered platform helps therapists reclaim the time and energy they need to focus on these inner causes by:
• Streamlining documentation so notes are completed in minutes, not hours
• Organizing client information in ways that make it easier to spot patterns and connections across sessions
• Enhancing case conceptualization with AI-assisted summaries that highlight key themes, insights, and potential underlying factors
By reducing the cognitive load of paperwork, Psyntel enables mental health professionals to be more present in session, track subtle shifts in client narratives, and ultimately build a richer understanding of the factors driving behavior.
Because as Dr. Maté reminds us, lasting change does not come from addressing symptoms alone; it comes from uncovering and addressing the deeper truths beneath them. Psyntel’s mission is to give therapists the tools to do just that.
